Lillianna Privacy & Usage Policy


Lillianna values its customer and respects their privacy. The Privacy & Usage Policy applies to personal information that we collect about you through our website. The policy describes how and why we collect and use your personal information. This information is used to improve your shopping experience and to communicate with you about our products, services, and promotions. Neither your name nor anything about you is sold to any other non-affiliated company or agency. However, as described in greater detail below, we may share your information under certain circumstances with business partners that help the site to function or assist us in fulfilling your order. This Privacy & Usage Policy only covers information collected on the website, and does not cover any information collected offline by Lillianna, including information collected during trunk shows.

You acknowledge that this Privacy and Usage Policy is part of our website Terms of Use, and by accessing or using our website, you agree to be bound by all of its terms and conditions. If you do not agree to these terms, please do not access or use our website.

Our policy also describes the choices you can make about how we collect and use the information collected. If our information practices change, we will post an updated policy on our website. You can tell if the policy changed by checking the revision date that appears in this policy.

Information We Collect and How We Use It

We do not require any PII data to browse our website. We will at times ask you for certain kinds of PII data to provide the services you request. This information includes:

-Shopping: Through this website, you will be able to make purchases of Lillianna products. We will ask for information such as your name, billing and shipping address, telephone number, email address and payment card information in order to process and confirm your order, and ship your items to you.

-Email List: You are provided with the option to be added to the Lillianna email list. Should you elect to sign up for this option, your information will never be shared with or sold to anyone. Subscriptions to the email list can be cancelled at any time. To be removed from our email list, simply select the “unsubscribe” option within the email or contact

Information We Collect By Automatic Means


We may collect non-personally identifiable information automatically through the use of ‘cookies’, such as IP address, operating system and browser type. This is statistical data about how you browse the website. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive used to collect information about the activities on the website. These cookies provide statistical data that helps us to improve our website and deliver better and more customized services.

You have the ability to set your browser to refuse cookies from websites or to remove cookies from your hard drive.

Pixel Tags

We may use “pixel tags”, which are tiny graphic images on our website that help us to analyze our customer’s online behavior and measure effectiveness of our website and advertising. We work with service providers that help us to track certain information about the identity of the website that may have referred you to our website.

Pixel tags on our website may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with the site. This information may include your computer’s Internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of the website you visited immediately before coming to our website. We do not otherwise track information about your use of other websites.

Pixel tags and cookies in our emails may be used to track you interactions with those messages, such as when you receive, open, or click a link in an email message from us.

We also work with business partners that use tracking technologies to deliver advertisements on our behalf across the Internet. These companies may collect information about your visits to our website and your interaction with our advertising and other communications.

We may combine the information we collect through cookies and pixel tags with other information we have collected from you. This information may be used to improve our website, to personalize your online experience, to help us deliver information to you, to determine the effectiveness of our advertising, and for other internal business purposes.

Use of Your Personal Identifiable Information (PII)

Use of the information we collect from our customers is never sold to any other non-affiliated company or agency. The PII data is may be used for various purposes such as:

-Process transactions upon request

-Improve our website and customers shopping experience

-Send communications about our products, services and promotions

-Prevent and detect fraud and abuse


Lillianna goes to great lengths to keep financial information private and safe. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of PII data we collect, including limiting the number of people who have access to physical access to our database services, as well as employing electronic security systems, and password protections that safeguard against unauthorized access. In addition, it is our policy to never send your credit card information via email. Our customer service center and stores also operate over a private and secure network for this reason. Please note, however, that email is not encrypted and it is not considered to be a secure means of transmitting credit card information.

Occasionally we may be required by law enforcement or judicial authorities to provide PII to the appropriate governmental authorities. We will disclose PII upon receipt of a court order, subpoena, or to cooperate with a law enforcement investigation. We fully cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.

While we will use every reasonable means to ensure the security of the information you transmit to us, we cannot guarantee that third parties will not intercept such information. We will, however, prosecute any unauthorized or fraudulent transactions to the fullest extent permitted by law.

Children’s Privacy

You must be at least thirteen (13) years old to have our permission to use this site. Our website is not meant for children, and we do not knowingly collect any PII data from children under the age of thirteen (13). If you are under the age of eighteen (18), you should use this website only with the involvement of a parent or guardian and should not submit any PII data to us. We will remove from our files any PII data of anyone we discover to be under thirteen (13) years of age. Our online contests are restricted to entrants who are at least thirteen (13) years old.


You acknowledge that this Privacy & Usage Policy is part of the Terms of Use and you agree that using our website signifies your assent to Lillianna. Privacy and Usage Policy and related terms of use provided above, is subject to all applicable laws, and is undertaken at your own risk. Lillianna reserves the right to change or amend the Privacy & Usage Policy at any time, without advance notice.

How To Contact Us

If you have any questions about our Privacy & Usage Policy, please email us at or call us at (833) WE-CHARM.